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FAQ'S

Where is the store based?

We are based out of College Park ,Ga.

What are our business hours: Tuesday thru Friday 11am-5pm Est. and allow 48-72 hrs after email to receive emails back.

Please email us at customerservice@pinkbossuniversity.org.


***IMPORTANT:

Do we accept orders placed outside of the US?
Yes

How are orders shipped?
All orders are shipped either First Class or Priority Mail, USPS.



Where can you ship orders?
We have the ability to ship world-wide.

However, we only ship to PayPal confirmed addresses in the case of PayPal based orders. A confirmed address is one that has been established by PayPal as belonging to the PayPal account holder. In most cases, when a buyer's credit card billing and shipping addresses are the same, the address is considered confirmed. We will not accept liability for unconfirmed addresses there will be NO EXCEPTIONS!
 If you need to change address please email us in reply to order confirmation with new address within 48 business hours of order.  We do not intercept packages via customer provided information. We are not liable for wrong address.  
What happens if an item I order is sold out?
We will attempt to contact a client with information on out of stock PBU items. However, we reserve the right to partially fill orders that contain out of stock PBU products.
 

Can I cancel or make changes to an order?
Once an order is placed and paid for, it is immediately entered our processing program, and cannot be canceled or changed.

How do I track my order?
You will receive an email with your tracking number announcing that your order has been shipped.
 
What is this store's return and exchange policy?
ABSOLUTELY NO RETURNS.We want you to fall in love with your merchandise and hair immediately! If for any reason you need to exchange it due to manufacture defects, you need to do so within 3 days of your purchase being received with the original receipt. The merchandise and hair must be in the original packaging and/or exactly how it was sold to you. WE DO NOT REFUND ANY CUSTOM DESIGN WORK OR SERVICES.  We will work together to finish all projects.  We DO NOT provide REFUNDS AT ALL, only exchanges ON sunglasses,  hair growth oil (only if manufacturer defects such as broken upon arrival. Exchanges will only be accepted for defective merchandise, which have not been used or altered  in any way. We DO NOT guarantee hair or merchandise  that has been altered in anyway. If you are experiencing any issues with your hair or merchandise you will need to contact us within 3 days of purchase being received. Along, with proof of purchase (receipt and tags). We DO NOT under any circumstances issue refunds. All sales are final. Requests must be made within 3 business days of receipt of product(s). Any exchange request after 3 business days will not be honored AT ALL.  Additionally, we do not refund shipping charges for returned orders. According to the Federal law you cannot return human hair products that have been used. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees .We will make every effort to match each order to your exact specifications.  Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction of any products,

If an incorrect or broken product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement. 

 
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 21 business days to arrive depending on product and the efficiency of your local postal service.

 All Social Media Management & Marketing orders are final. No refunds are allowed. All Social Media services being on the 1st of the month. All information must be provided within 72 hours after requested email is sent. If items are not provided within 7 days, order is canceled and there are no refunds so please have all information turned  in.  Please do not hesitate to reach out if you have any questions or concerns. 

All Design & Printing Orders are FINAL. Please understand all labels can take up to 30 business days to receive due to Covid low paper supply. Our goal is to have all products to you within 21 business however we are backed up due to Covid supply. Lookout for tracking via Shopify. All information should be uploaded at checkout. Please email us within 24hrs of purchase if need to make changes.  All custom bag and bonnet orders are sublimation. Tablecloth orders are vinly up to 2 colors. Tablecloth can be sublimation. Please reach out prior and additional $35 will be added to invoice.  Email customerservice@pinkbossuniversity@gmail.com.  All designs come with up to 3 revisions if needed. Website is up to 10 business days creation. Logos are completed within 4 business days after branding Questionnaire.  Order is forfeited after 14 days of no provided information. We set up orders as they come in. 

 


What happens if my package if my package is stolen, missing or says delivered but you do not have? 

We are not responsible for stolen packages, missing packages and if your item says delivered and you did not receive please reach out to shipment carrier. 

 How do I pay for my order? Is it secure?
PBU checkout process is powered by both Square and PayPal, two of the most trusted online payment solutions on the web.  Security and payment fraud protection is what we stand behind when it comes to making purchases with PBU. We accept Visa, MasterCard, Discover and American Express. If paying with PayPal, you may also make payments using your bank account. However, there is a possibility your order will be delayed if you use your bank account.

 

If there are any additional questions please feel free to click on our contact link.